Response and arrival are time sensitive to a small business owner. It is one of the biggest factors in which a customer judges a service that depends on vehicles. Customers do not like to wait for a driver. Keeping customers happy with low wait times is imperative for ensuring word of mouth from those customers happens thus increasing a business’ customer base.
Getting accurate arrival and departure times through business telematics is a powerful way to keep track of a fleet and ensure customers are being attended to in the fastest, most efficient manner. With improved response times customers are kept happy as well as impressed.
For a business , the only thing worse than missing potential customer growth opportunities is losing existing customers due to missing arrival times or SLA’s (service level agreement). GPS fleet based telematics eliminates this by vehicle location and route adjustment.